Privacy policy

Privacy Policy

Effective Date: April 22, 2025

Issued by: Limitlex Technologies

Introduction

This Privacy Policy describes how Cartlex, a product owned and operated by Limitlex Technologies, collects, uses, stores, and protects the personal data of its users across all associated platforms and services, including our website www.gocartlex.com and the mobile applications: Cartlex, Cartlex Sales, and Cartlex Rider.

By using our services, you consent to the collection, use, and disclosure of your information in accordance with this policy. Cartlex complies with Nigeria Data Protection Regulations (NDPR) and other applicable data privacy laws.

Information We Collect

Personal Information: Full name, email address, phone number, gender, date of birth, delivery addresses, and profile photos.
Authentication Data: Login credentials, passwords (encrypted), and identity verification documents (where required).
Transaction Data: Order history, payment confirmations, refunds, and billing information.
Device Information: Device ID, IP address, browser type, operating system, and usage logs.
Location Data: Real-time geographic location from GPS, mobile towers, or browser settings (for delivery and logistics).
Cookies & Web Beacons: Session behavior, preferences, and browsing patterns collected through cookies or tracking pixels.

How We Use Your Information

Your data is used to provide, improve, and secure our services. This includes:

Processing orders and coordinating deliveries;
Creating and managing user accounts and vendor dashboards;
Communicating order updates, promotions, and service alerts via email, SMS, or app notifications;
Analyzing platform usage for service improvement and performance tracking;
Detecting and preventing fraudulent or illegal activities;
Fulfilling regulatory, legal, and tax obligations.

Data Sharing and Disclosure

We only share user data with trusted third parties and for valid operational purposes:

Vendors & Delivery Partners: To facilitate order fulfillment and customer delivery.
Payment Gateways: To validate and process financial transactions.
Technology Partners: Analytics, hosting, and service providers required for smooth operation.
Government or Law Enforcement: Where required by court order or regulatory request under applicable law.

We do not sell or trade your personal data to third parties for advertising purposes.

Cookies and Tracking Technologies

Cartlex uses cookies and similar technologies to:

Remember user preferences and login sessions;
Track page performance, traffic, and user engagement;
Enable secure navigation and fraud detection mechanisms.

You may manage or reject cookies via your browser settings, although doing so may affect platform functionality.

User Rights and Choices

As a user, you have the right to:

Access and review your personal data stored by Cartlex;
Update or correct inaccurate information on your profile;
Delete your account or request data erasure, subject to legal and transactional obligations;
Opt-out of promotional communications at any time by using the unsubscribe link or contacting us directly;
Withdraw consent to location tracking by disabling device location services (this may limit delivery functionalities).

Data Security

We implement a combination of administrative, technical, and physical controls to protect your data against unauthorized access, alteration, disclosure, or destruction. These include:

SSL encryption for all sensitive transmissions;
Firewall and server access control mechanisms;
Regular vulnerability assessments and internal audits;
Strict vendor vetting and confidentiality contracts with third-party partners.

Data Retention

We retain user data for as long as is necessary to fulfill the purposes outlined in this policy, including:

Completing transactions and fulfilling obligations to users;
Resolving disputes or enforcing our agreements;
Complying with financial, tax, and legal record-keeping requirements.

Inactive accounts may be archived or anonymized after 24 months of inactivity, except where laws require longer retention.

Children’s Privacy

Cartlex does not knowingly collect or store data from users under the age of 13 without parental or guardian consent. If we become aware that a child under 13 has registered without verifiable consent, we will delete their account and associated information.

International Transfers

While Cartlex primarily operates within Nigeria, some of our technical service providers may operate internationally. When personal data is transferred outside your jurisdiction, we ensure that adequate safeguards are in place in compliance with applicable data transfer laws.

Policy Updates

Cartlex may periodically review and update this Privacy Policy. Significant changes will be communicated via email or in-app notifications. The updated version will always be published at Privacy Policy. Continued use after changes indicates your consent.

Contact Us

For questions, complaints, or to exercise your data rights, please contact:

Cartlex – A Product of Limitlex Technologies
Website: www.gocartlex.com
Privacy Email: help@gocartlex.com
Corporate Office: info@limitlextechnologies.com
WhatsApp Support: 07052004934
Service Hours: Monday – Saturday, 9AM – 8PM (WAT)